Studio and
Appointment Policies

Please give at least 24 hours notice to cancel or reschedule. Changes made with less than 24 hours notice may be charged up to 100% of the services booked. Appointments scheduled within the next 24 hours are considered final and may not be eligible to move without a charge.

No-shows are charged 100% of the booked service total and repeated no-shows may restrict future online booking. Deposits are nonrefundable. When an eligible appointment is rescheduled with at least 24 hours notice, its deposit may be transferred to the new appointment.

We provide a 15-minute grace period whenever the schedule allows. Arrivals more than 15 minutes late may incur a $20 late fee or require a shortened service. Arrivals more than 30 minutes late may be treated as a missed appointment and charged for the services booked. Please message or call us as soon as you know you are delayed.

Your appointment time is reserved according to the services selected. Removing or cancelling part of the appointment after arrival may result in a charge for the time that was reserved.

If something does not feel right, please tell your artist before leaving or contact the studio within three days of your appointment. We will assess the concern and, when appropriate, schedule a correction. Concerns reported after three days are reviewed individually. Completed services are nonrefundable.

Gratuity is not included in service pricing. Tips are always optional and may be given directly to your artist after the appointment.

Please silence mobile devices while in the studio. Speakerphone and audio played without headphones can disturb other appointments, so we ask guests to use headphones or text whenever possible.

For safety, only clients receiving services should be in the service area. The studio cannot provide childcare. Young children must be accompanied by an additional supervising adult and may not be held in a client’s lap or placed near working areas. Children age 12 or older who can wait quietly may use the designated seating area.

Pets are not permitted inside the studio. Trained service animals are welcome as required by applicable law. Please contact us before your visit if you need help planning an accommodation.

Automated calls, texts or emails are a courtesy. Clients remain responsible for remembering their appointment date and time even if a reminder is not received. You can contact the studio at any time to confirm your booking.